Saxton 4x4
Reviews and Complaints
Rude, Ignorant, Unprofessional and Inaccurate - DO NOT BUY FROM SAXTON 4x4
After months of going back and forth the only offer Saxton 4x4 have made is a demand for me to remove this review with the promise of a "goodwill gesture". Having incurred no less than £1,900.00 worth of additional costs I'm not willing to proceed without clarification...
Still no response from Saxton via their own conciliation service. Collected the car only to discover that the automatic wing mirrors and speedometer light no longer work.
The drivers side tyre went flat the following day.
It feels like they had the car there and simply...
So here we are SAXTON has had the car for well over 2 months and nothing has happened. The National Conciliation Service is not getting the response from Mr Cripps so they are unable to adjudicate.
OFF to court we go then...! See you soon boys can't say it's been a...
Few weeks later, suspension warning light, Saxton fully booked told me to take it to a local specialist under the warranty. Needed new suspension arm, new rear compressor and one of the wheels was cracked. Had done less than 3,000 in the 10 weeks we owned it. Independent specialist said the faults should have been picked up during the pre-delivery inspection.
RAC Warranty said ‘not covered’, Saxton 4x4 said I’d have to pay; I said under the 2015 Consumer Rights Act Saxton 4x4 have a legal responsibility to repair the vehicle, if they are not going to can I have a copy of their complaints procedure and the name of any regulatory bodies. Response from Mr Neil Cripp was as follows:
" I ‘am happy to help by doing the job for you at the lowest cost possible but that is all I can offer to you”
“Saxton 4x4 are part the RMI and you can use that conciliation service however my decision will not be changing and that is final. There was no reason to supply you with the complaints procedure as I'm the final decision maker in this process."
In my opinion Mr Cripp is obviously a complete ***, he couldn't get my name right, he demanded the return of a courtesy car I never had, he refused to give me a copy of the complaints procedure and he believes that his decision is final (let’s see what a judge has to say about that).
Are Saxton 4x4's engineer’s incompetent or do they deliberately ignore serious faults or could they be instructed to ignore faults that may take some time to fail. Whatever the case do you really want these types of people working on the car before you buy it, can you trust their work, do they carry out safe working practices.
Message for Mr Neil Cripp, if you are going to be a rude, arrogant *** you should learn to pick the fights you can actually win. You know nothing about me who I am, what I do and yet you make a statement like “You are simply never goi g to accept that the costs are running costs of a 4 wheel drive vehicle of the age and mileage” I own a fleet of vehicles and several successful businesses I’m happy to go toe to toe with you in court and what are you going to do when you get a judgment against you
Preferred solution: Full refund
DON'T TOUCH THIS BUNCH OF CROOKS
Do not give these crooks a deposit for anything Mis advertised a vehicle so I decided not to purchase After 2 days. Asked for my 2k back, but had to fight then They deducted £200 for "wasting their time " !!!
So misleading me does'nt count ? Gardx , what a ***. Gap insurance , look elsewhere as a fraction of the cost ANY ONE WHO DEALS WITH THIS LOT MUST BE MAD. The car I looked at had loads of faults and was told these would be Done before I took the car, why display a car that isn't showroom condition.
Appalling service, when there is a problem be warned .......they turn nasty.
SO GLAD I DID NOT BUY FROM THEM. Lucky lucky
- No customer service
- Rip off
- Directors attitude
Disgusting dealership - DO NOT BUY HERE
- Deciding to take them to court
- Do not respond to emails
- Poor aftersales
- Being ripped off
Preferred solution: Company to stop selling crap cars to innocent families
Short Review on January&nbs-05:00;25,&nbs-05:00;2017
BEWARE - they sell you a car, then abandon you
Warranty with RAC is hopeless, Saxtons sold us a 30k used x5, then when the transmission went in 4 weeks, they completely ignored us. The warranty covers nothing and Saxtons won't get involved, they just said call RAC who have told us everything is not covered despite having the Platinum plan - what is the point of a warranty then?
They say prestige car sales, but this is cheap second hand car sales that everyone fears.
We called them many times, they dragged us over to Chelmsford, then sent us back to Southend, then put the phone down on us.
I would heavily caution against buying from this company.
- No customer service
Preferred solution: Let the company propose a solution
Ranger Rover Vouge
Poor customer service
How do they they get away with it?????
I have just 1 question, How are Saxton 4x4 getting away with what they are doing? I just wish this blog was available before i bought!!!!
But i am still having problems yet!!! It really does surprise me that our Gov do not do anything the consumer protection people. I complained to them all. I even complained to the Finance company who said they would resolve and they also did nothing.
Its like they are all frightened. I heard that the Director was an MP, is it True? I know this is more than one question now, but this will not let me submit less than 100 words. but still the point is clear.
Why hasn't anybody done anything about this company? I have dealt with the following people and they all the same Neil Cripps Andy Vowels Danny Garner Kevin Francis N Wenman N White Jason Watts N Sturman All trained by the same trainer!!!!
Saxton 4x4 - Review in Dealers category
Dont buy Saxton 4x4 in Chelmsford
I bought a car Mercedes GL320 for £17 500 that had a faulty turbo charger. They promised me that they had fixed the problem one 28 days down the line they wont even return my calls.
the warrant company is not helpful I am having to do all the running around .Don't buy Saxton 4x4 be warned . They have a very bad customer services you can call them 20 times they will not return your calls .
They will not even acknowledge your email all the things they promised me where not addressed. They made me drive to Chelmsford from Norwich and they did not have the things they had promised and did not even apologise .
- Dreadful customer service
- After sales service
- No customer service
Preferred solution: Full refund
Horrendous experience
- Scam artists
Preferred solution: Let the company propose a solution
Click on Pissed Consumer ery second you can
Click on this site every time you get a spare minute as it brings it to the top off the list when you click on SAXTON website. Hopefully we can put other innocent people from getting ripped off.
As I have said Tony has turned out to be as bad as the rest off the company. As the poor guy who bought a low mileage 2 Year old Discovery could have been killed and his family by these people and the MD doe's not care only what's in the bank!. I shall not give up on my case and nor should all off you poor punters like me.I had a call from a John at Saxton Friday about my complaint he had received that day. It's been going on for weeks.
I called an hour ago to see what he had found out.He's gone home early!
surprising that!.Land Rover main dealer get the same response. KEEP CLICKING best of luck
Q5 issues
Saxton 4x4 - Customer Care Review from Oakbrook, Kentucky
Brakes failed discovery 4
Driving just 10 miles after purchasing a 2year old discovery 4 with just 5000 miles on it the brakes failed and the nightmare began with Saxton. The car when I arrived to collect it was filthy it had been off road I later found out and there was damage to the undercarriage they wouldn't accept my calls and were no assistance at all very rude and distressing to deal with.
They make promises which they don't keep and will promise you that they are very reputable dealer but in fact it is a well oiled machine in finding the best way to sell you a car that in my case was neither road worthy or safe.
My local Landover dealership said they had never seen such a low mileage discovery in such poor condition. BEWARE.
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You are resorting to childish name calling and you are claiming they were rude, and unprofessional. I thought most people stopped with this immature behavior once they turned seven.
Hello Brett
You needed to add this comment because......
This matter can be of no interest to you so why get involved unless you just enjoy stirring up disputes from a few thousand miles away (you're safe)....
I remember you, you yourself had a silly complaint. if you do not want people to reply to you complaints than don't post them. Also as I recall you were rude to everyone that posted on your complaint, even those who were on your side, when someone told you off you lied and claimed your account was hacked.
Official response from mr cripp *** you
IF YOU ARE MR NEIL CRIPP OF SAXTON 4X4 THEN I CAN ONLY CONCLUDE THAT YOU ARE A COMPLETE *** WITH THE VOCABULARY OF AN INFANT, CAN'T WAIT TO SEE YOU IN COURT AS YOUR FACE UNDOUBTEDLY WILL EXPLODE WHEN A JUDGE RULES IN MY FAVOUR....
With how immature you are I would not be surprised if you pretended to be Mr. Neil and posted that to make him look bad.
You behave like an infant by throwing temper tantrums when you don't get your way.
Just so you know it is unprofessional to type all in caps, rude as well. Your calling them rude and doing these things as well as resorting to childish name calling shows you are a hypocrite for calling them rude when you are so yourself.
Brett
You know nothing, you don't know me... What is your beef....
Why get involved in something that has nothing to do with you....
I have no need to post as someone else, I'm proud of who I am
Pls pls let us all know what the outcome is as I agree fully with what you have said as similar has happened to me
THE OUTCOME OF THIS IS NONE OF YOUR BUSINESS. IT IS BETWEEN ME AND MR.
NEIL. IF YOU AGREE WITH ME THAN WHY NOT SHARE YOUR OWN EXPERIENCE INSTEAD OF BEING TOO LAZY AND POSTING ON MY EXPERIENCE.
MY GUESS IS YOU ARE TOO LAZY TO TYPE MORE THAN TWO SENTENCES SO YOU HAVE TO TYPE ON MY REVIEW. BUT IF YOU MUST KNOW NOW THEY ARE ASKING ME TO REMOVE MY COMPLAINT WITH THE PROMISE OF A "GOODWILL GESTURE" AND I REFUSE TO GIVE IN TO THESE ***.
FIRST OF ALL *** THIS IS BETWEEN ME AND MR. NEIL AND IT IS NONE OF YOUR BUSINESS WHAT HAPPENED.
IF THIS REALLY HAPPENED TO YOU WHY NOT MAKE YOUR OWN BLOG ABOUT IT. MY GUESS IS BECAUSE YOU ARE TOO LAZY TO WRITE MORE THAN TWO SENTENCES. HOWEVER SINCE YOU ARE SUCH A BUSY BODY I WILL TELL YOU. THEY HAVE ASKED ME TO REMOVE THIS FROM THE INTERNET AS A GOODWILL GESTURE.
I WILL NOT DO THIS. YOU ARE AN *** IF YOU THINK IT IS OKAY FOR YOU TO BENEFIT FROM WHAT HAPPENED TO ME SINCE IT HAPPENED TO YOU AS WELL.