Saxton 4x4

Utterly terrible company. We, eventually got a refund because we had good advice from our insurer's legal team, who carefully explained statutory rights.

Be warned, get to know your statutory rights before dealing with Saxtons and be aware that statutory rights only apply within 30 days of purchase, but there may be other legal rights post that, but get proper help. We spent £38,000 on a car that was doomed because their mechanics had failed to reconnect the back window screen wiper and the liquid had leaked into the electric. This, however, scrapes the surface of how appalling the vehicle was, and they are.

Their website reads well with loads of false assurances that prove to be just words and not actions; their descriptions, we believe, of the vehicles are somewhat questionable also, with the car we purchased having stripped of anything they could sell elsewhere and some parts replaced with cheap low-grade equivalents. For example, I travelled home with a half deflated tyre, a lot of miles along the motorway.

I only saw it when I arrived home. We looked for the car jack to replace it, and there wasn't one; they explained they are no longer provided for H&S reasons, and a gel pack is supplied in its place...there wasn't one of those either! It turns out again that their substandard mechanics had not fixed the valve properly when they replaced the tyre. A tyre that they refused, initially to replace would not have been fully compliant with MOT standards, so if it had remained on the car, we would have had to replace it immediately.

There is a catalogue of poor customer service, poor communication, lack of care and consideration and an overwhelming need for them to protect their wealth.

Horrible people! Don't tackle them on your own; check your insurance for legal support and use it as you will need it. Always buy with a credit card, as that gives you protection.

But better still don't buy from them they don't deserve your custom, they are complacent and still basking in the glory of an incredible sales year post 22 and clearly feel they have a right for that to continue with little effort and moral standards.

Don't waste your time phoning them. Just send them a letter quoting statutory rights, as they will not ring you back, as we found through this unnecessarily drawn-out, frustrating process.

After explaining the the sales assistance that I urgently needed a reliable vehicle due to my toddlers severe medical illness and very pregnant wife we found a nice looking car and I immediately placed a deposit with the promise that Konrad would be in touch to complete the transaction and arrange for delivery of the car. Days passed and, despite daily follow ups from myself, Konrad never reached out to me.

Finally, after multiple efforts, Konrad did call me only to tell me that they sell "over 700 cars a month" and he went on to bizarrely ask me if I thought I was better than him after I explained to him that I could not pick up the car in person. That was a very bizarre thing to hear and I tried to explain to him that I work full time... but I was unable to get a word in edgewise as he simply yelled at me nonstop telling me to "take a train to Chelmsford" (despite the fact they had promised they would deliver the car to me). He began verbally abusing me at which point I asked for a manager.

He refused and continued to verbally abuse me. All I wanted to do was buy a reliable car so that my pregnant wife and chronically ill child could have reliable transportation in the event of an emergency... and instead I received the verbal assault of a lifetime. I have seen lots of other reviews alleging that they are crooks.

While that is likely the case, I can say for certain that they do not care about the customer. They seem like a band of thieves willing to band together to abuse a customer rather than do what is right as a business.

We had booked an appointment for test drives for a SUV and had agreed the week before with the sales person that we would be looking at and test driving four different vehicles. When we went in today, we were informed that 2 of our first choice vehicles were no longer available.

While vehicles can be sold at any time, the dealership and the sales person (Brett) should have informed us in advance of the same. When we expressed unhappiness about the same, the reason given to us was that we have more than 1000 cars - how an we keep track of every vehicle we have!! What an excuse from a car dealership.

The overall attitude from the sales person and the dealership was of disinterest. When we escalated to the manager (Andy), there was a perfunctory apology with the excuse that we were very busy over the weekend!

We had driven nearly an hour and about 35 miles to reach the dealership.

Not only did we lose valuable time and money, but the overall experience was underwhelming. The overall attitude was that of them doing us a favor!!

Worst buying experience ever when purchasing a car. I purchased a Range Rover Vogue SE at a very expensive price, unfortunately the service received was not reflective of the price.

Firstly I received a very low trade in price that I was not happy at but proceeded anyway, at this point I should have withdrawn.

The sales procedure was difficult as I was told they were short staffed and negotiating resulted in a WhatsApp conversation?? This is new to me. The prices and services offered were very much at a take it or leave it level, never dealt with such an inflexible company.

As this was a distance sale I relied upon Saxtons honesty in terms of car condition. I was promised the car was immaculate with a full years MOT.

Unfortunately the car was far from immaculate and had been rush prepped at the last minute. I will list the issues found with the car after I got home and started inspecting the vehicle closer.

Extremely poor paint work to hide cosmetic issues, they have sprayed all round the car with non metallic black paint, looking close is horrific and also has runs.

Front drivers tyre had a large bulge in the side wall, this needed replaced immediately, they also allowed me to leave with an unsafe car to travel home on a motorway over 400 miles. The spare tire is flat with a rusty nail through it. The general cleanliness inside was an absolute joke, there was chocolate stains all over the back seats and centre console from the last owners, there was.

Also food debris in pillars which had gone mouldy, the side door panels were stained, the sunroof cover is stained. The battery is needing replaced. I also need new suspension bushes. I am sure there was more issues.

So you may be wondering why I accepted the car in this state, after a 400 mile drive to pick the car up I was very tired, the car also at a normal overview looked ok, until you start inspecting detail.

The hand over was also an absolute joke, after driving all that way I was left in the showroom for over 40 mins.

After this wait I was taken into the offices and made to sign all the paperwork again for some strange reason. I was also charged a retainer for not having a v5c, I was not happy about this, anyhow they charged an additional £500, the annoying this about this is they never had my V5C, how disgusting, could I charge them a retainer @?. I at this point was also assured all additional work had been carried out, e,g ceramic coat and under seal protection. The ceramic seal was potentially carried out, hard to say but the under seal was not.

After under sealing several cars you know when its been done, I complained about this several times to no avail. After the paper work was signed I was given the keys and that was it !! After wandering about I finally found my car, no sales man to show me where it was or a walk round, nothing !! Never had a hand over like it.

The bottom line is..

yes you can get a car from Saxton a few thousand cheaper but there is a reason its cheaper, they cut every corner in vehicle prep, charge you for services not carried out and also give you a poor trade in price for your car.

I strongly suggest if you want piece of mind to go to a proper dealership where the appropriate checks are taken place and you will receive the proper customer care thats needed when making a large purchase like this.

I am also sure I will get some smart comment by saxton below making out I should phone them to resolve my issues, well I can assure you I tried this and they simply do no care, they have my money and thats all that matters to them !!

Absolutely disgusted from start to finish. Avoid at all costs.

Bought a 2019 Maserati Levante from Saxton 4x4 in May. I will try to just stick with the most serious problems or I could go on for weeks.

When I went to see the car the salesman was ultra eager to get me to take the car immediately, can you take it now?

When can you come? Obviously I had a few things to sort out for example the money.

The single biggest issue was the fuel filler flap it didn't lock properly Saxton said they would have to fix it before delivery. Then they offered to deliver it if I was prepared to take the car into a dealership and have it fixed, it was a warranty issue so I agreed.

The dealer fixed that problem (sort of) but made me aware of the reason for that problem was there was a big dent adjacent to the flap which was difficult to see until it was pointed out, they also mentioned a few other things one being a large scratch on the bonnet.

This was mentioned to Saxton 4x4 who asked for the dealership survey which was sent. The dearest was £1100 and the cheapest was £460 (very good I thought).

Apart from total denial of responsibility for the above and refusal to pay, below is a list of the most relevant and important promises from Saxton 4x4

I will deliver it to you free FAIL

A free full tank of fuel FAIL

I will arrange the road tax FAIL

I will speak to my boss about a refund FAIL

There were many other issues that would take too long to list, but I am sure you get the gist.

Perfect and Ready to Go!